Experience Talks

Cycle of talk and networking events for customer service, sales, marketing and CX professionals.

  • Speakers are experts in their areas – CX managers, owners of successful companies, experienced CX strategists and freelancers.
  • TTopics – from digital transformation and data processing to soft-skills and customer behavior.
  • Event is held 3 times a year – February, June, October.
  • Panel discussion with topics announced ahead.

Upcoming event

February 1, 2023
14:00 - 17:00

Event is held on-line only

14:00 – 14:20

14:20 – 15:10

15:20 – 16:10

16:20 – 17:00

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opening

talk 1 | K. Boledovičová

talk 2 | E. Šípková

panel discussion


Registration deadline
February 1, 2023 10:00

Talks

Katarína Boledovičová
CX Director | Orange
CX strategy – from planning to real outcomes

Eva Šípková
Head of Customer Experience | Alza
How to establish CX in company with no CX department


Panel discussion

J. Uriga | L. Cingr | K. Boledovičová | E. Šípková

Topics:

  1. CX trends and priorities in 2023
  2. Effective metrics in CX
  3. How to „sell" the importance of CX within the company
online streaming
Online stream

750 Kč

w/o VAT

I want a ticket

You can look forward to inspiring topics split into two blocks:

Katarína Boledovičová

Katarína Boledovičová
CX Director
Orange


CX strategy – from planning to real outcomes

CX has become a very popular word in many companies recently, but some professionals might not fully understand its real value and strategy ends up only written on the paper. Where to start with CX – from bottom or from top? Who is the decision maker? What do we really need to change to attract customer? How can we measure what these steps bring? Next to answering these questions Katarina will share the guideline, how to convert strategy through execution to the measurable outcomes.

Katarina Boledovicova has been working in bank sector for more than 17 years, across multiple managerial roles – sales, CX strategy, transformation, and TOP management. She was the driving force behind the digital and omnichannel strategy for 13 countries in CEE region in Raiffeisen Bank International. Katarína and her team have doubled the number of clients in digital, thanks to their strong focus on positive customer experience, ease in banking and onboarding. Katarina is also member of advisory committee in Elevator ventures, the investor program of RBI supporting technological startups. From January Katarina will change the bank sector for telco sector and start in Orange SK.

Eva Šípková

Eva Šípková
Head of Customer Experience
Alza


How to establish CX in company with no CX department

Building the positive customer experience isn´t only privilege of large companies. It can be put into life also in smaller companies with no CX department or budget for bigger activities. It is crucial so that all key employees understand the value of happy customer and learn how to use the current resources. How to motivate the employees, where to gain data, how to use them and how to find that your activities are really appreciated by your customer – these are topics of the talk. There really is a tight correlation between good CX and better economic results – you will see.

Eva Sipkova has spent a major period of her 15-years career in retail, she worked on several managerial posts in Zara and Intimissimi. During her studies in USA, she got in close touch with excellent customer service. Two years ago, she started at Alza with a clear vision of changing the company culture and making customer the key priority for the whole company. She has built the CX department from the scratch, implementing the new processes and measurable KPIs. Her goal is to bring the company closer to US standards. Eva has a strong opinion, that you always must be honest with your customer – no hidden fees, no transport is free in fact. Her big dream is to bring fantastic customer experience to the e-commerce market in Central Europe.

FAQ

1. What is included in an in-person participation ticket?
This ticket includes your personal presence on event and a chance to use all benefits – networking, putting questions to speakers, catering, access to both talks in our online archive and becoming a member of Experience Talks community.

2. What is included in an online stream ticket and how is the stream organized?
You will receive the access code enabling you to join the live stream. The instructions will be sent via e-mail. The ticket includes live stream access, putting questions to the speakers, access to both talks in online archive and becoming a member of Experience Talks community.

3. What if more colleagues from our company want to come along?
One of you fills up the application form and as a next step just inserts names of other colleagues. You will receive one total invoice.

4. What if I buy the in-person participation ticket and cannot come?
If you can join the event at least online and let us know at least 48 hours in advance, we will send you the access code for online stream. If you cannot handle even online, the ticket includes access to records of both talks in online archive. They will be uploaded few days after event, and you can watch them anytime you want.

5. What if I buy the online stream ticket and cannot join?
The ticket includes access to both talks in online archive. They will be uploaded few days after event, and you can watch them anytime you want.

6. What if the event will be canceled due to covid related government restrictions?
In this case the event will be held only online.

Do you have any other questions? Feel free to ask, we will be happy to answer.

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