CX Networking Event

Customer satisfaction as a key to your business growth.

The topics of talks are related to customer experience from all angles – from digital transformation through data processing up to soft skills and behavioral economics in use. The lecturers are always experts in their area, we cooperate with partners like KPMG, Ceská Sporitelna, O2, as well as owners of smaller businesses and freelance CX strategists.

The event offers a great space for casual business networking with a cup of a good coffee.

Take a look at the atmosphere of Experience Talks, 11 successful events were held already in Bratislava.

Upcoming event

May 18, 2022
08:30 - 12:00

Palác ARA, Prague

Talks

Ján Uriga
Innovation & EX/CX Strategy Consulting, Anodius
Was Bata wrong? Is customer really our boss?

Lukáš Cingr
Head of Customer & Digital Advisory, KPMG
Winners of the Covid period. Why did these companies succeed in CX?

online streaming raňajky
In-person

58 €

w/o VAT

I want a ticket

online streaming
Online stream

28 €

w/o VAT

I want a ticket

You can look forward to inspiring topics split into two blocks:

Ján Uriga

Ján Uriga
Innovation & EX/CX Consultant
Anodius


Was Bata wrong? Is customer really our boss?

Jan studied psychology and since ever he has worked in areas of innovations, modern trends in human resources and bringing behavioral economics into use. When the customer experience as specialization did not really exist here yet, Jan spent over 2 years in USA, working and learning new processes directly from pioneers in this area. He is freelancer now, lives in Prague and with his clients he looks for ways how to build positive customer experience and use it for company´s growth. Thanks to his natural creativity Jan likes adding playfulness and free and easy elements to seemingly boring processes.

Lukáš Cingr

Lukáš Cingr
Head of Customer & Digital Advisory
KPMG


Winners of the Covid period. Why did these companies succeed in CX?

Lukáš has many years of experience in the field of customer experience. He studied economics and international trade in the USA and then worked on internships in Germany and the United Kingdom. He has been with KPMG for the past 8 years and currently leads the team responsible for customer experience management projects - simply, helping his clients work better with their customers and shape their customer experience. KPMG conducts a survey of the best customer experiences in the Czech Republic every year, and Lukáš also relies on this survey in his lecture.

FAQ

1. What is included in an in-person participation ticket?
This ticket includes your personal presence on event and a chance to use all benefits – networking, putting questions to speakers, catering, access to both talks in our online archive and becoming a member of Experience Talks community.

2. What is included in an online stream ticket and how is the stream organized?
You will receive the access code enabling you to join the live stream. The instructions will be sent via e-mail. The ticket includes live stream access, putting questions to the speakers, access to both talks in online archive and becoming a member of Experience Talks community.

3. What if more colleagues from our company want to come along?
One of you fills up the application form and as a next step just inserts names of other colleagues. You will receive one total invoice.

4. What if I buy the in-person participation ticket and cannot come?
If you can join the event at least online and let us know at least 48 hours in advance, we will send you the access code for online stream. If you cannot handle even online, the ticket includes access to records of both talks in online archive. They will be uploaded few days after event, and you can watch them anytime you want.

5. What if I buy the online stream ticket and cannot join?
The ticket includes access to both talks in online archive. They will be uploaded few days after event, and you can watch them anytime you want.

6. What if the event will be canceled due to covid related government restrictions?
In this case the event will be held only online.

Do you have any other questions? Feel free to ask, we will be happy to answer.

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